STAR RATINGS
Overall Star Rating:
Currently Excellent
The Overall Star Rating from the Department of Health, Disability and Ageing is a combination of four elements being Compliance, Quality Measures, Residents’ Experience and Staffing. Star Ratings are displayed on the My Aged Care website through the “Find a provider” tool and supported by a range of simple information for older Australians and their representatives. The four categories, using a complex algorithm are combined to give an overall rating.
Residents Experience:
Currently Good
This is calculated after an external group has surveyed 10% of our residents, or their families, using a standard questionnaire of 12 questions. This is done annually. Our survey this year is on the 30th of April and the 1st of May.
Of the 12 questions, 11 scored Always eor Most of the Time above 82% or better, with 9 of them above 94% or better. Question 8, Do you like the food here 13% scored Never. Our Catering Services Manager and Head Chef undertake daily checks with residents and respond to individual residents’ concerns. We report this information internally monthly.
Compliance:
Currently Excellent
The rating of Excellent means that we have a strong history of compliance with all Visits from the Aged Care Quality and Safety Commission. At our last Reaccreditation Audit in September 2022, we met all 8 Standards and 42 Outcomes. We have no current complaints about the service to the Aged Care Quality and Safety Commission. We have commenced the process for renewal of our registration as an approved provider. We expect to have our audit before the end of May.
Staffing:
Excellent
As of 1st of October 2023 we were required to have a Registered Nurse on site 24/7. We have complied with this for over 20 years. We are also required to provide a minimum of 44 minutes Registered Nurse, and 218 minutes of Care Staff time per resident per day. In the last reported Quarter we provided 49 minutes and 238 minutes respectively, which is around 10% above the overall target. We had an increase in admissions and were able to add additional staff to respond to the admissions.
We have achieved a 5 Star Rating and provided 20 minutes per resident per day more care than we were funded to provide during the last Quarter.
Quality Measures :
Currently Good
This Outcome measure is a combination of the following data sets that are reported Quarterly to the Department of Health, Disability and Ageing as part of the National Aged Care Mandatory Quality Indicator Program: Pressure injuries, Physical restraint, Unplanned weight loss, Falls and major injury - falls, Falls and major injury – major injuries, Medication management – polypharmacy and Medication management – antipsychotics.
Overall, we are better, or equal to, the National Average for 5 categories, except Polypharmacy and Falls with major injury. Polypharmacy is where a resident is prescribed nine or more medications by their doctor, something we cannot control. We have had less falls than the National Average by 6.31%.