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Residential Aged Care

If you decide, or are told, you need access to aged care there is a process for all people that is the same. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple eligibility check which you can do online or over the phone followed by an in-person assessment. You can do this online, or you can call the government contact centre staff to talk about your needs on 1800 200 422.

If your application is successful, you will be referred for an assessment. Assessments are done in person, at your own home.


This assessment includes information about your assessed needs and approval for you to move into an aged care facility.

You are also advised to complete an Income/ means test assessment, which can be completed through Centrelink.

This will determine your fee structure, depending on your financial situation.

To gain access to our facility you are required to have had those assessments and they will provide you with documents that are evidence that you are eligible to receive care.

Please call and make an appointment to meet our team and view our facility, to assist you in making an informed decision on the placement of your loved one.

We will in turn will support you through the process and provide you with an opportunity to ask questions and establish a rapport, during your decision-making process.

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